Service System

Service System

The company has a strong after-sales service team composed of professionally trained technical personnel. Including 25 senior engineers; 33 engineers, 30 assistant engineers, and 50 other junior professional and technical personnel. Most of the engineering and technical personnel have received training from Fujian Youke, Caterpillar, Willson, Kohler, Merlin Gerin, OBO, etc., with strong technical strength. Eight engineering and service vehicles are equipped to ensure prompt arrival at the service location.

All users of our company's products enjoy pre-sales, in-sales, and after-sales services provided by our company's after-sales service department, including assistance with installation design, regular inspections, emergency handling, and training for user technicians. The company establishes a complete set of user usage files and makes detailed tracking records of the product's operation. This provides good after-sales service guarantee for the normal operation of the user's equipment.

Image Name
Image Name

Service Commitment

◆ Users of Weixing Co., Ltd.'s products, during the warranty period, if used correctly according to the "Instructions for Use and Maintenance", if there are any product quality problems, the company will provide free repair or replacement services. For quality problems that occur outside the warranty period and equipment damage caused by force majeure, our company will also actively cooperate with users for repairs, and the repair cost will be charged appropriately.

◆ Regular annual inspections are conducted, and data tests are performed on-site at the user's location to provide services to users. After the "After-sales Service Report" is signed and approved by the user's technical personnel, the company will archive it.

◆ If a malfunction occurs during the operation of the equipment, the user can promptly notify our company. After receiving the notification, our company will immediately respond, provide a solution, and our technical service personnel will arrive on-site within 1-24 hours to provide a feasible solution, eliminating the malfunction in the shortest time to ensure the normal operation of the equipment.

◆ Free training for user technicians, and on-site guidance on installation and commissioning. Our company is committed to pursuing product quality, superior performance, and efficient and timely service quality, allowing our customers to use our products without any worries.