Service System

Service System

(Zhong Weixing) Company adheres to the principle of survival through quality and growth through credibility, and boasts a comprehensive quality management system as well as a dedicated after-sales service team.

　　The company boasts a robust after-sales service team comprised of professionally trained technical experts. This includes 25 senior engineers, 33 engineers, 30 assistant engineers, and an additional 50 personnel holding junior-level positions. Most of our engineers and technicians have undergone training—often at varying levels—from leading companies such as Fujian Post & Telecommunications Technology, Caterpillar, Welspun, Kohler, Miele, OBO, and others, ensuring we have strong technical capabilities. We are also equipped with eight dedicated engineering and service vehicles, guaranteeing swift and timely arrival at any location requiring our assistance.

　　All users who purchase our company's products enjoy pre-sale, in-sale, and post-sale services provided by our company's After-Sales Service Department, including assistance with installation design, regular inspections, emergency support, and training for the user's technical staff.

　　The company has established a comprehensive user profile system and maintains detailed, ongoing records of product performance. This ensures robust after-sales service support to keep users' equipment running smoothly. Our specific commitments are as follows:

　　◆ Any user who properly follows the instructions in the "User and Maintenance Manual" while using products from Wei Xing Co., Ltd. during the warranty period will receive free repair or replacement services should product quality issues arise. For quality problems occurring outside the warranty period, as well as equipment damage caused by force majeure events, our company will actively assist users with repairs and may, at our discretion, charge for the associated repair costs.

　　◆ Regular inspections are conducted annually, with on-site data testing performed at the user’s location and services provided to the customer. After the user’s technical staff signs off on the "After-Sales Service Report," the company archives it for future reference.

　　◆ If the equipment malfunctions during operation, users can promptly notify our company. Upon receiving the notification, we will immediately respond by providing recommended solutions. Our technical service team guarantees arrival on-site within 1 to 24 hours to offer practical and effective troubleshooting measures, ensuring the equipment resumes normal operation in the shortest possible time.

　　◆ We offer free training for our users' technical staff, along with on-site guidance for installation and debugging. Our company is committed to delivering high-quality products, superior performance, and efficient, timely service, ensuring that our customers can use our products without any worries.